FAQ


Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care at studio413boutique@gmail.com

Returns

Learn more about returns when you explore our Returns page.

Shipping & Order Status

Studio 4:13 Boutique ships to the Continental US and Hawaii, Alaska, and Canada for an extra fee.

Shopping with Us?

What Do I Do If An Item Is Out Of Stock?

  • We know how it feels to fall in love with a piece to find out it's sold out later! Don't stress; we have you covered! Sign up to receive restock notifications when an item is back in stock:
    • Select your Size 
    • Select Email When Available
    • Enter your Email Address or Phone Number
    • Click "Notify Me When Available”

Do You Have A Physical Store, and can I pick up?

  • Yes, we do have a physical store!

We are located in the depot district in Ardmore, OK!

116 East Main Street

Ardmore, OK 73401

  • WE OFFER STORE PICK-UP! Order online + pick-up in the store!

Payment Methods

What Payment Options Do You Accept?

  • We accept the following tenders: Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, AfterPay, Sezzle, Venmo, and PayPal.  

After Pay 

What is Afterpay?

  • Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

How Do I Use Afterpay?

  • Just shop pinklily.com and check out as usual. At checkout, choose Afterpay as your payment method and you will be directed to the Afterpay website. If it’s your first time using Afterpay, you’ll be asked to register and provide payment details (Visa or Mastercard). 
  • Please note, all items in your shopping bag must be eligible for payment with Afterpay and the total amount due must be between $35 and $1,000.

How Does The Afterpay Payment Schedule Work?

  • When using Afterpay, you must make your first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
  • You can log into your after afterpay account anytime to view your payment schedule or make a payment before the next due date.

What If I Can’t Pay An Afterpay Installment?

  • If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. 

Where Can I Use Afterpay?

  • Afterpay can only be used on purchases made on the studio413boutique.com website. Afterpay cannot be used as a form of payment for purchases at any of the shows that Studio 4:13 Boutique attends.

When Will My Items Be Delivered If I Use Afterpay?

  • Afterpay orders are delivered in accordance with Studio 4:13 Boutique’s shipping policy, and will be sent out directly after your purchase, like any order placed on www.studio413boutique.com.

How Do I Return An Item Purchased With Afterpay?

  • Returns of items purchased with Afterpay can be made in accordance with Studio 4:13 Boutique's return policy to receive an E-Gift Card. 

Can I Use Afterpay If I’m An International Customer?

  • Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Is There A Limit To How Much I Can Spend On A Single Afterpay Transaction?

  • Yes, your total amount due must be between $35 and $1,000 to use Afterpay on studio413boutique.com.

Do You Have Gift Cards?

  • Of course, we do! Shop our Studio 4:13 Boutique E-gift Card options here. The purchaser will receive an email with the E-Gift card code to forward to the intended recipient.
  • Just remember, Studio 4:13 Boutique's E-gift Cards are non-refundable and do not expire.  
  • Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.

How Can I Use A Studio 4:13 Boutique E-gift Card Or Promo Code?

  • When you start the checkout process click the button that says add a discount code or a gift card.  
  • Promotion codes can't be applied toward the purchase of gift cards, sales tax, or shipping costs.